What do you charge for tape transfers?
Our pricing is $17/tape for flash drive transfers, and $24/tape for DVD transfers.
What happens when a tape is longer than 2 hours?
There is a charge of $3/add'l hour for flash drive transfers, and $10/add'l 2 hours for DVD transfers.
Some of my tapes are really short. Do they cost the same as a full tape?
Additional discounts are given for videos less than 35 minutes.
What if some of my tapes are blank or just random TV shows? I have a box of tapes and I don’t know what’s on half of them…
Don't worry, you are only charged $4/tape for any tapes not transferred. We review every tape in its entirety to check for any home video footage.
What size flash drive do I need?
A single video can take up to 2GB, so 5 tapes would fit on a 16GB flash drive. You can bring in your own flash drive, or purchase one from us starting at $14.
Should I do a flash drive or a DVD transfer?
A flash drive transfer is the most popular and affordable option since it's easier to access, and the videos can be edited on a computer. A DVD transfer is the classic option, and is convenient if you want to order multiple sets for friends and family. Unsure? Choose the DVD transfer and add a flash drive to get the best of both options.
How are the DVDs physically protected?
Our DVDs come in a paper sleeve. You can upgrade to a hard plastic sleeve for extra protection.
Where are you located?
All drop offs and pickups take place at our retail partner Pak Mail in North Austin.
What is Pak Mail?
We’ve been partners with Pak Mail since 2012 because they share our commitment to customer service and are locally owned. Pak Mail is conveniently located, open Monday - Saturday, and monitored professionally 24/7, an important safeguard when handling your precious memories. While some video transfer competitors ship off your videos behind the scenes, we pick up and drop off every order in person.
Do I need to pay when I drop off my videos?
Payment is not due until services are completed. You'll receive an invoice once your order is complete that you can pay when you pick up with a credit or debit card.
I don't live in Austin, TX; can I mail in my tapes?
Yes. Before mailing your tapes, place your order online first. Don’t mail anything to us without placing your order.
Why choose you over the bigger companies?
We’re a smaller company, which allows us to have a much closer relationship with our customers and provide a higher level of service. Our entire process is done manually and every video is quality checked in order to get the highest quality transfer possible. Our pricing is competitive, and we stand behind our work, which is done locally in Austin, TX.
How long does it take?
Our average turn around is 5-7 days, but varies depending on current volume and how many tapes you bring in. If you need it by a set date, please reach out to us regarding Rush status.
What tapes can you transfer?
We can transfer VHS, VHS-C, Hi8/Digital8/Video8, Mini-DV, and audio cassettes.
What tapes can you NOT transfer?
We are unable to transfer Betamax, PAL format tapes, and reel to reel film.
Do I get my tapes back once my order is complete?
Absolutely. We always return your original tapes after they are transferred.
I have an expired Groupon voucher, is it worth anything?
An expired voucher is still worth the amount paid. For example, if you paid $20 for a voucher, you get a $20 discount!
Still have questions? Send us an email and we'll get back to you within 24 hours.