Pricing

  • What do you charge for tape transfers?
    • Our pricing is $16/tape for flash drive transfers, and $23/tape for DVD transfers.
  • What happens when a tape is longer than 2 hours?
    • There is a charge $3/add'l hour for hard drive transfers, and $10/add'l 2 hours for DVD transfers.
  • Some of my tapes are really short, do they cost the same as a full tape?
    • For DVD transfers only, additional discounts are given for videos <35 minutes when tapes can share a DVD.
  • What if some of my tapes are blank or just random TV shows?
    • Don't worry, you are only charged $4/tape for any tapes not transferred. This is because we go through the entire tape for you to check for any home video footage.
  • Should I do a flash drive or a DVD transfer?
    • A flash drive transfer is more affordable, easier to access, and the videos can be edited on a computer! A DVD transfer is the classic option, and is convenient if you want to order multiple sets for friends and family. Unsure? Choose the DVD transfer and add a flash drive, get the best of both!
  • How are the DVDs physically protected?
    • Our DVDs come in a paper sleeve. You can upgrade to a hard plastic sleeve for extra protection, or a Travel Wallet to keep all your DVDs in one place.

Location

  • Where are you located?
    • Drop off at our retail partner Pak Mail in North Austin. Visit the location page for details. You'll pick up your completed order at the same place.
  • What is Pak Mail?
    • We partner with Pak Mail to have an accessible location where your videos are received in person. Your videos are never shipped out, and our staff makes regular pickups. This helps keep our costs down, while providing you a local location to drop off and pick up your tapes in person! Other companies ship out your videos behind the scenes, but our staff personally picks up every order.
  • Do I need to pay when I drop off my videos?
    • Payment is not due until services are completed. We will send you an invoice once your order is complete that you can pay when you pick up, with a credit or debit card.
  • I don't live in Austin, TX; can I mail in my tapes?
    • Yes. Before mailing, you must submit your order online first. DO NOT mail anything to us without submitting an order online.

Miscellaneous

  • Why choose you over the bigger companies?
    • Because we are a smaller company, we have a much closer relationship with our customers, and provide a higher level of service. Our entire process is done manually and every video is quality checked in order to get the highest quality transfer out of your videos. We also offer very competitive pricing, and do all our work locally. Most of the big companies ship out your videos behind the scenes (risking lost or theft).
  • How long does it take?
    • Our average turn around is 1-3 weeks, and varies depending on current volume and total number of tapes brought in. If you need it by a set date, please reach out to us regarding Rush status.
  • What tapes can you transfer?
    • We can transfer VHS, VHS-C, Hi8/Digital8/Video8, Mini-DV, and audio cassettes.
  • What tapes can you NOT transfer?
    • We are unable to transfer Betamax, PAL format tapes, and reel to reel film.
  • I have an expired Groupon voucher, is it worth anything?
    • An expired voucher is still worth the amount paid. For example, if you paid $20 for a voucher, you get a $20 discount!
  • Do I get my tapes back once my order is complete?
    • Absolutely. We always return your original tapes after they are transferred.